Privacy Policy

Privacy Policy

Last updated: 14 September 2026

Fuzzforge Studio is operated by ONCEWOW LIMITED, a company registered in the United Kingdom. This policy explains what personal information we collect, why we collect it, and how we handle it.

Information We Collect

When you place an order or contact us, we may collect:

  • Contact details — name, email address, shipping address, and phone number where provided
  • Order information — items purchased, measurements you supply, and design references you send us
  • Payment information — processed by our payment providers. We do not store full card numbers on our systems.
  • Technical data — browser type, device information, and pages visited, collected through cookies and similar technologies

How We Use Your Information

  • To process, produce, and ship your order
  • To communicate with you about your order, including design confirmations and progress updates
  • To respond to enquiries and provide customer support
  • To handle returns, claims, and disputes
  • To meet our legal, tax, and accounting obligations
  • To improve our website and understand how it is used

Legal Basis for Processing

Where required by law, we process your information on the basis of contract performance (to fulfil your order), legitimate interests (to run and improve our business), consent (for optional communications), and legal obligation (for tax and accounting records).

Sharing Your Information

We share information only where necessary, and only with parties who help us operate:

  • Payment processors — to take and refund payments securely
  • Shipping carriers — to deliver your order
  • Platform and service providers — including our ecommerce platform and email services
  • Professional advisers and authorities — where required by law

We do not sell your personal information.

International Transfers

Some of our service providers operate outside the United Kingdom. Where information is transferred internationally, we take steps to ensure it receives an appropriate level of protection consistent with applicable data protection law.

Data Retention

We keep order and transaction records for as long as required for tax, accounting, and legal purposes, and keep enquiry correspondence only as long as needed to resolve the matter.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, to object to certain processing, and to request a portable copy of your data. To exercise any of these rights, contact us through our contact page. You also have the right to complain to your local data protection authority.

Cookies

Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand site usage. You can control cookies through your browser settings. Disabling some cookies may affect how the site functions.

Children

Our website is not directed at children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact

For any privacy question or request, contact us through our contact page.