FAQ
Frequently Asked Questions
Everything buyers ask us most, in one place. If your question is not here, send us a message.
Ordering and Commissions
How do I start a commission?
Send us your reference sheet or a written description through our contact page. We review it and come back with a written quote. Nothing is owed until you approve that quote. Full details are on our Commission Process page.
Do you take commissions all year?
We open commission slots in batches so we can give each build proper attention. If slots are full when you enquire, we will tell you when the next window opens and can hold your place on the waiting list.
Can I request changes after production starts?
Minor adjustments are usually fine early on. Once major components are cut and assembled, significant changes may not be possible or may add cost and time. We confirm the design with you before any material is cut for exactly this reason.
Can you build from someone else's design or an existing character?
We build from your original character or a design you own the rights to. We do not reproduce copyrighted characters, brand mascots, or another artist's design without their written permission.
Pricing and Payment
How is pricing determined?
Price depends on what is being built, the complexity of markings and features, materials, and the size of the piece. Accessories cost less than heads, and heads cost less than a fullsuit. You get a fixed written quote before committing.
What is the payment structure?
A 50% deposit secures your slot and covers materials. The remaining balance is due after the build is complete and you have approved final photos, before shipping.
Do you offer payment plans?
Our standard structure is deposit plus balance. If you need a different arrangement, ask before ordering and we will tell you what is possible.
Production and Shipping
How long does a build take?
Roughly 2 to 4 weeks for accessories, 4 to 8 weeks for a head or partial, and 8 to 16 weeks for a fullsuit. Complex designs and queue position can extend this. Your quote includes a specific estimate.
Do you ship internationally?
Yes. We ship worldwide with tracking. Shipping cost and any import duties or taxes are calculated at checkout or quoted separately, and are the buyer's responsibility.
Can I get updates during production?
Yes — we send photo updates at each major milestone so you can follow the build and raise concerns early.
Product Care and Fit
How do I care for my fursuit?
Spot clean with a damp cloth and mild soap. Brush the fur regularly with a wide-tooth pet brush to keep it looking full. Store pieces flat or on a form, away from direct sunlight and heat. Full care guidance ships with every order.
What if it does not fit?
Custom pieces are built to the measurements you supply, so accuracy matters — see our Sizing Guide. If a piece arrives and something is not right, contact us within 7 days of delivery with photos and we will work through it with you.
Are your products safe to wear?
Our pieces are decorative costume items designed for convention and event wear. They are not protective equipment, not medical devices, and not intended for use in safety-critical situations.
Returns
Can I return a custom order?
Custom commissions are made specifically for you and cannot be resold, so they are not returnable once production has begun. Ready-to-ship accessories follow a separate policy — see our Refund Policy for full terms.