Shipping Policy

Shipping Policy

Last updated: 14 September 2026

This policy covers how Fuzzforge Studio, operated by ONCEWOW LIMITED, ships orders and what to expect in terms of timing and cost.

Production Time vs Shipping Time

These are two separate periods, and both matter for planning:

  • Production time — the time needed to build your order. This applies to custom commissions and made-to-order items.
  • Shipping time — the time in transit once your order has been dispatched.

Your total wait is production time plus shipping time.

Typical Production Windows

  • Ready-to-ship accessories — dispatched within 1 to 3 business days
  • Made-to-order accessories (paws, tails) — 2 to 4 weeks
  • Head or partial fursuit — 4 to 8 weeks
  • Fullsuit — 8 to 16 weeks

These are estimates. Complex designs, material availability, and queue position can extend production. Your quote includes a specific estimate for your order.

Shipping Methods and Costs

We ship worldwide with tracked services. Available methods, costs, and estimated transit times are calculated at checkout based on destination and parcel size. Fursuit heads and fullsuits ship in large boxes, so shipping costs reflect volumetric weight.

Order Tracking

Once your order is dispatched, you receive a tracking number by email. Tracking may take up to 24 hours to become active with the carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the buyer's responsibility and are not included in our prices or shipping fees. We cannot predict or control these amounts. Contact your local customs office for guidance before ordering.

Address Accuracy

Please check your shipping address carefully at checkout. We ship to the address provided on the order. If an order is returned to us because of an incorrect or incomplete address, the buyer is responsible for reshipping costs.

Lost, Delayed, or Damaged Shipments

If tracking shows no movement for an extended period, contact us and we will open an investigation with the carrier. Where a shipment is confirmed lost in transit, we will replace or refund the order. If a parcel arrives visibly damaged, photograph it before opening where possible and contact us within 7 days.

Split Shipments

Orders containing both ready-to-ship and made-to-order items may be shipped separately. If we split an order, you will not be charged additional shipping for the second parcel.

Questions

Contact us through our contact page with your order number and we will help.